Our goal at Octopus Technology is to provide our customers with the best possible experience when purchasing our products. We comprehend that there are times when things don't go as planned, and our customers may need to ask for a refund or replacement. Before making a purchase, make sure to read our refund policy carefully.

Refunds:

Generally, we do not offer refunds. However, in exceptional cases, we do offer refunds for the following reasons:

• Out of stock: If a product is out of stock and you have already made an online payment for it, we will refund your payment to the same process of payment that you used to make the payment.
• Faulty products: If the product you received is damaged or defective, we will offer you a full refund.

Instead of a refund, we also offer store credit that can be used within one year from the date of issuance for your next purchase on our website: www.octopus.com.pk.

Replacement:

We offer a replacement facility for customers who wish to replace their order. Please note the following conditions:

• Damage or defect: If there is any damage or defect in the product you received, or if your order is incomplete, we will bear the delivery charges for the replacement order.
• Exchange for other reasons: If you wish to exchange the product for any other reason, you will bear the delivery charges for the replacement order.

We want to ensure that you are completely satisfied with your purchase from Octopus Technology. If you have any questions or concerns regarding our refund or replacement policy, please feel free to contact our customer service team.